First Impressions and Initial Use
When the Fi collars arrived, my excitement soon turned to concern, especially regarding Scout. Despite her 12-pound muscular frame, she’s quite fine-boned, with a delicate neck. The weight of the device was more substantial than I anticipated. Would it be too heavy for her? We put it on, and Scout didn’t seem to object. However, the device clearly interfered with her comfort when cuddling or just lazing around the house. The unbending metal edges and impressive construction are wonderful, if you’re a bigger dog with a thick neck.
But for Scout? The steel device seemed to poke and prod her. It made ME uncomfortable just looking at her.
And then came the real test: the accuracy of the tracking. Both girls, sporting their new tech, were supposedly ready to have their movements mapped with precision.
Yet, the reality was far from it.
The Fi device, in our experience, struggled mightily with accuracy. Both Phoebe and Scout would be right beside me, yet the app showed them on divergent paths, sometimes even bizarrely cutting through neighbors’ yards. Clearly, something wasn’t right. Of course, it’s possible you may have a much better experience than we did. We may just live in an area with poor satellite reception.
The Decision to Return
While I had high hopes for this safety tracker, using the Fi collar for small dogs wasn’t meeting our needs.
The tracking inaccuracies were too significant to overlook. And, in my mind, the tech is still just too heavy for more delicate small dogs.
So, less than a third of the way through our 30-day return window, I hopped on my email, planning to initiate a return.
But this is where my journey with the Fi collar veered even more off-track than the GPS.
Returning items is a process we’re all familiar with; it’s usually straightforward and user-friendly. Not this time. While I’m all for supporting businesses, and I recognize some consumers abuse return systems, here I was the one who felt abused.
In my mind, the experience with Fi was unnecessarily complex and consumer-unfriendly. It was almost as though they erected barriers to legitimate returns. The process was fraught with challenges, far removed from the usual “click and return” ease I’m used to.
And, I am not alone. A brief search of Fi collar reviews shows hundreds of consumers complaining about the customer service and tracking.